Position: Support Engineer
Work location: anywhere in the US
Mail CV to: alanp@usajobinfo.com
A software company is seeking an experienced Support Engineer for a leading support position for its clients.
Responsibilities include: supporting our customers via email and over the phone and through webcasts, guiding customers and system engineers in product installation, operations and troubleshooting, maintaining and updating the company's knowledge base, participating in the buildup of the support organization, introducing support methodologies and tools and more. Working in tight integration with our international based support center.
Required Qualifications:
- At least 4 years previous experience in a client support engineering position, in a software company
- Should have previous experience with providing support to clients of a software vender
- Experience in Linux/UNIX environments
- Independent, resourceful, problem-solver, result oriented, fast learner
- Team player, pleasant and with a high level of integrity
- Excellent written and verbal communication skills
- Operating well under-pressure, multi-tasking
- Willingness to work at irregular hours, to support our customers world-wide
Desired but not required:
- Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
- Experience in support of network security software products
- Experience in Linux script languages (PERL, shell)
Position: Telecom Support Manager
Work location: Dallas Area, TX
Mail CV to: alanp@usajobinfo.com
Supporting the company's telecom cellular PBX system products in North America.
Duties and Responsibilities
- Assisting in installation and maintenance of products at specific customers sites
- Providing Tier 3 support, Monday to Friday (except national holidays) 9am to 5pm Central Time for the products
- Taking in escalation calls from operators after their own Tier 1/Tier 2 groups had
failed to provide troubleshooting information for their end customers
- Providing assistance in troubleshooting errors, setup issues, common hardware
issues
- Providing detailed information about products features
- Providing periodical trainings for operators/Ericsson personal on product and
features
- Reporting to Director of Technical support team in North America
Skills / Attributes Required
- Extensive knowledge in telephony including SIP based telephony
- Extensive knowledge in IP networks and equipment
- Good knowledge in cellular networks, CDMA
- Experience in supporting/trouble shooting Customer Premises Equipment
- Experience working with and supporting level 1-2 (Tier 1-2) operators
- Technical training, technical write-ups and Technical Specifications
- Good communication skills and high level of interpersonal skills
- Ability to travel within the US/Canada
Pre-sales – advantage
Position: Sales & Business Development Manager
Work location: anywhere in the US and Canada
Mail CV to: alanp@usajobinfo.com
We are looking for sales and business development managers in the US.
Our client is in the business of deploying a national electric charging infrastructure for electrical cars.
Duties:
This position will be responsible for developing relations with strategic partners, as well as investors, with the purpose of establishing local national operating company.
The company, as a parent company, tasked with all global aspects of driving and implementing the vision. In each region we enter, we establish a local subsidiary that is in charge of the local go-to-market activities. This role will be tasked with working to further relationships throughout the US in order to further establish our presence in the market.
Other key areas of responsibility:
- Support the company further developing vision throughout the US
- Partnering on going work plan (plan, deploy, test, launch etc').
- Develop and negotiate term sheets, letters of intent, memorandums of understanding and definitive agreements with partners.
- Manage relationships with outside counsel and other service providers, such as accountants,
- attorneys, and consultants, as needed.
- Interface with all our departments to make certain partnerships are aligned and integrated with company objectives.
Qualifications:
- Minimum 5 years of sales and business development or related experience in commercial real estate or site acquisitions.
- Strong track record of accomplishment in similar position
- Proven deal execution experience, including bring deals to successful closer
- Ideal candidate will have past experience sales management (and or sizeable business unit) including experience with planning, execution and financing
- Strong executive communication presence, along with excellent written and verbal communication skills
- Must be fluent in English
- Must have strong record of ability to work and deal with broad set of issues, maintaining composure even in stressful situations.
- Self starter and ability to work with limited direction
- The ideal candidate must be a team player, considerate of others, and must maintain a high level of integrity and confidentiality
- Experience working in a fast-paced start-up environment is desired
- BS/BA degree (MS/MA/MBA strongly desired)
Position: Field Support Engineer
Work location: New Jersey
Mail CV to: alanp@usajobinfo.com
We are a global provider of intelligent mobile Internet solutions that enable operators to improve quality of experience, reduce network operational expenses and manage and monetize the mobile Internet.
The Field Support Engineer (FSE) is an integral part of the company's Support Organization. The FSE is responsible for the deployment of current and future products at customer sites. The FSE is also responsible for the on-site and remote support of issues raised by customers. An FSE is a results driven person capable of working independently and within a team to resolve time critical deployment and production issues.
Duties and Principal Activities
Technical Skills:
- Relevant Experience: 5 years
- Highly Knowledgeable in TCP/IP networking preferably at an Expert level
- Highly experienced in troubleshooting network issues using a Sniffer
- Familiar with the common Internet protocols at the packet and flow analysis level, such as: HTTP, FTP, RTSP, SSH, PKI, RTSP.
- Familiar in mobile network technologies including L3-7 switching and load balancing, redundancy (A/P, A/A) and high performance systems
- Proficient in UNIX/Linux System Administration, a must
- Knowledgeable in customer support processes, tooling and troubleshooting.
- Knowledge of common open source software
- Knowledge of application servers, Weblogic/Jboss is an advantage
- Knowledge of Oracle and/or MySQL administration is an advantage
- Knowledge of IBM blade center technology and F5 load balancers is an advantage
- Knowledgeable in Microsoft Office
- Excellent communications skills
- Education: 4 year technical degree, Computer Science preferred
- International work experience and cultural awareness is an advantage.
- Travel requirement is at about 20-30%
- Provide “on-call” service periodically
Position: IT Technical Support (Spanish speaking)
Work location: San Diego
Mail CV to: alanp@usajobinfo.com
A rapidly growing international company in the field of Cold Chain Management operating in the food industry seeks a Spanish speaking IT technical support technician for a new multidisciplinary system comprising cellular communication, RF and a web based application.
Responsibilities will include:
- Provision of technical support to sales force, distributors & customers in the Americas
- Integration of the system within the customer’s working environment and training of relevant personnel.
- Ongoing training of sales force.
- Support marketing activity.
- Administer customer accounts.
- Manage local inventory of relevant equipment.
Requirements
- Previous experience with Electronic and systems integration is a must.
- Experience with RF and/or information systems and /or web applications are an advantage.
- At least 3 years previous experience in customer support
- An academic degree in electronic/information systems engineering is an advantage
- Excellent English & Spanish oral & written communication skills. Portuguese is an advantage.
- Availability to communicate with the international headquarters at short notice and at unconventional times.
- Willingness to travel at short notice
- Self-motivated with a willingness to work alone
- Proven ability to work in a global team with good interpersonal skills
- Consistent methodical approach with good follow up skills
Position: Support Engineer/Post Sales – Wireless Data and BI
Mail CV to: alanp@usajobinfo.com
Work location: Chicago, IL
Using the company BI layer the candidate will also engage in customization of applications and reports to the individual customer needs.
During product evaluation, initial field deployment and subsequent support, the candidate will often identify, troubleshoot and resolve issues related to customer’s network performance, product performance or product integration.
The candidate is required to present the company solution and its value to the customer and provide technical training as needed.
This exciting position requires a high level of technical knowledge to execute support, integration and customization tasks that will encompass a variety of the company solutions. All work in this fast moving position is associated with the latest VoIP and 3G technologies that will challenge your skills!
You will need to demonstrated track record of 2 years with relevant technical experience in the telecommunications or data communications industry. Candidates should have Engineering Degree or equivalent work experience.
Requirements:
- Over 2 years of experience working as a post-sales engineer within the telecom industry
- Sound knowledge, understanding and experience in Data Communications, at all layers such as:
- Physical – Ethernet, WAN (e.g. T1/E1, DS3)
- Transport – IP(TCP/UDP), PPP etc.
- Application – e.g. HTTP, DNS, SMTP
- Experience with Oracle and storage systems is an advantage
- Familiarity and experience with core side of 3G Wireless Networks, including -
- Familiarity and experience with VoIP and NGN Telecommunication Technologies
- SIP, MGCP/MEGACO, IMS, SS7, SIGTRAN
- Gateways, SBC, Softswitch
- Programming background or experience in implementation of data analysis over BI (Business Intelligence) Layer, COGNOS.
- Willing to travel 30% of time
Advantage:
Familiarity with one or more of the following data/telecom/Cellular protocols: WAN/LAN, VOIP (SIP, H.323), UMTS, CDMA, SS7, 3G/2G.
Background working with Unix, Linux OS, SQL knowledge (Oracle, DB2, SQL-SERVER).
Salary: based on experience
Position: Sales Engineer / Pre-Sales Engineer
Mail CV to: alanp@usajobinfo.com
Work location: Teaneck, NJ
The individual will be responsible for working with customers and peers to integrate the company solution during trial. Using the company BI layer the candidate will also engage in customization of applications and reports to the individual customer needs.
During product evaluation the candidate will often identify, troubleshoot and resolve issues related to customer’s network performance, product performance or product integration.
The candidate is required to present the company solution and its value to the customer and provide technical training as needed.
This exciting position requires a high level of technical knowledge to execute support, integration and customization tasks that will encompass a variety of the company solutions. All work in this fast moving position is associated with the latest VoIP and 3G technologies that will challenge your skills!
You will need to demonstrated track record of 5 years with relevant technical experience in the telecommunications or data communications industry. Candidates should have Engineering Degree or equivalent work experience.
Additional requirements:
- Sound knowledge, understanding and experience in Data Communications, at all layers such as:
- Physical – Ethernet, WAN (e.g. T1/E1, DS3)
- Transport – IP (TCP/UDP), PPP etc.
- Application – e.g. HTTP, DNS, SMTP
- Experience in working under the following environments
- Windows
- Unix/Solaris
- Experience with Oracle and storage systems is an advantage
- Familiarity and experience with core side of 3G Wireless Networks, including -
- Familiarity and experience with VoIP and NGN Telecommunication Technologies
- SIP, MGCP/MEGACO, IMS, SS7, SIGTRAN
- Gateways, SBC, Softswitch
- Programming background or experience in implementation of data analysis over BI (Business Intelligence) Layer.
General:
- Travel to customer site up to 60% of the time
- Strong Technical Orientation
- Candidates must demonstrate excellent customer relations
- Excellent verbal and written communication skills
- Experience in writing and delivering technical training sessions
- Experience in using or managing network elements or monitoring solutions
- Possesses and must be able to work well and maintain composure in stressful situations
- Demonstrate Drive and Commitment.
- Must be independent and reliable
Salary: based on experience
Position: Post-Sales Implementation and Support Engineer
Mail CV to: alanp@usajobinfo.com
Work location: Teaneck, NJ
The individual will be responsible for working with customers and peers to integrate the company solution during trial and post-sale deployment. Using the company BI layer the candidate will also engage in customization of applications and reports to the individual customer needs.
During product evaluation, initial field deployment and subsequent support, the candidate will often identify, troubleshoot and resolve issues related to customer’s network performance, product performance or product integration.
The candidate is required to present the company solution and its value to the customer and provide technical training as needed.
This exciting position requires a high level of technical knowledge to execute support, integration and customization tasks that will encompass a variety of the company solutions. All work in this fast moving position is associated with the latest VoIP and 3G technologies that will challenge your skills!
You will need to demonstrated track record of 5 years with relevant technical experience in the telecommunications or data communications industry. Candidates should have Engineering Degree or equivalent work experience.
Additional requirements:
- Sound knowledge, understanding and experience in Data Communications, at all layers such as:
- Physical – Ethernet, WAN (e.g. T1/E1, DS3)
- Transport – IP (TCP/UDP), PPP etc.
- Application – e.g. HTTP, DNS, SMTP
- Experience in working under the following environments
- Windows
- Unix/Solaris
- Experience with Oracle and storage systems is an advantage
- Familiarity and experience with core side of 3G Wireless Networks, including -
- Familiarity and experience with VoIP and NGN Telecommunication Technologies
- SIP, MGCP/MEGACO, IMS, SS7, SIGTRAN
- Gateways, SBC, Softswitch
Programming background or experience in implementation of data analysis over BI (Business Intelligence) Layer.
General:
- Travel to customer site up to 60% of the time
- Strong Technical Orientation
- Candidates must demonstrate excellent customer relations
- Excellent verbal and written communication skills
- Experience in writing and delivering technical training sessions
- Experience in using or managing network elements or monitoring solutions
- Possesses and must be able to work well and maintain composure in stressful situations
- Demonstrate Drive and Commitment.
Must be independent and reliable
Salary: based on experience